Eponuda exists since 2010 and we are a platform for comparing products and prices.
We are looking for a new team member in the position of Sales and Customer Support Specialist
Required qualifications
University or college degree
Work experience in Customer care and sales support activities minimum 2 years
Familiarity with CRM systems and practices
Fluent in English language
MS-Office knowledge
Experience in working with digital customer service tools is a plus
Ready to work in a dynamic environment
Customer service orientation
Effective problem-solving and decision-making skills
Ability to follow defined processes and procedures
Enthusiastic and self-motivated and able to work with minimal supervision
Responsibilities
Client support - collecting and solving everyday client needs on product, feed and price level
Continuous correspondence with clients and setting up client presentation content and
Support in client onboarding
Serving client and internal advertising ads in GAM, preparing reports for clients after campaigns
Searching for new client’s pipeline and setting up client list
Onboarding SMB clients
Salesforce logging of all client activities
Developing sales content and refreshing sales support materials
Creating sales and product content on site
Helping with SEO content and offsite backlinking
KPIs - number of solved issues, number of clients, number of posts, content engagement, content creation, number of client onboarding, time of onboarding...
Regular weekly, monthly reporting
Candidate’s profile
Customer orientation and communication skills
Ability to multi-task, prioritize, and manage time effectively
Accurate and precise
Excellent team player
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